Terms & Conditions

At USWA SOLUTION LLC, we are committed to transforming your business digitally through our website design and development services. You can place your trust in our flexibility, professionalism, and personal attention throughout the entire working process. Please review the following terms carefully, as they help maintain transparency and a smooth working relationship between you and USWA SOLUTION LLC.

Acceptance of Terms

By visiting the USWA SOLUTION LLC website (the “Website”), you agree to abide by these Terms and Conditions and consent to our Privacy Policy.
If you do not agree with any of these terms, please discontinue the use of our Website and services immediately.

You agree not to use this Website for any unlawful purposes, and to comply with all applicable laws and regulations. You also agree not to engage in any activity that could harm, disrupt, or compromise the performance, content, or security of this Website, or attempt to gain unauthorized access to restricted areas.

You consent to being solely responsible for any claims, liabilities, expenses, costs, and losses (including legal fees) incurred as a result of your violation of these Terms and Conditions.

Revision Policy

USWA SOLUTION LLC offers unlimited revisions according to the selected package. Clients may request revisions as per their purchased plan at no additional cost. However, the original design concept will remain the same.
Revisions can only be requested for one of the provided design options at a time. Revisions on multiple concepts simultaneously may not be accepted or may incur additional charges.

Typical revision turnaround time is 48–72 hours for logo and website designs.
3–5 business days for video animations.
Timelines for software, apps, and game revisions vary depending on the project scope.
Development and functionality-related revisions depend on complexity.
Digital marketing strategy revisions depend on research, channels, budget, and overall campaign size.

New Order Turnaround Time

Turnaround time refers to the time required to deliver the initial design concepts after order confirmation and submission of a complete design brief.

Logo designs: 24–48 hours (or 48+ hours for 4+ concepts)
Website design (home/index): 48 hours minimum after confirmation
Static websites (5–7 pages): 3–5 business days
Orders placed on Fridays or weekends begin processing from Monday
Illustrative logos: 48–72 hours for first concept

Teamwork (Project Management)

We use Teamwork, a project management platform that ensures transparent communication, accountability, and smooth collaboration between our clients and internal teams.

Upon project initiation, clients receive an invitation to join the Teamwork Portal, where they can:

Communicate directly with their assigned Project Manager
Track progress and updates
Share files and feedback efficiently

If you encounter any issues with Teamwork setup or invitations, please contact us at info@uswasolutionllc.com.

Refund Policy

USWA SOLUTION LLC offers a 100% money-back guarantee if you are not satisfied with the initial mockups.
Refund requests must be submitted within 15 days of purchase and may take up to 21 business days to process.

To initiate a refund, please request our Refund Form from Customer Support at info@uswasolutionllc.com.
Refunds will only be processed after the form is completed and reviewed by our Quality Assurance Team.

Refunds are not applicable in the following cases:

Work on revisions has begun (revision = confirmation to proceed).
Mockups were created from client-provided sketches or ideas.
Failure to respond within 10 business days of receiving a design/revision.
Refund requests due to “change of mind” or disagreements with partners.
Project inactivity for over 2 weeks.
Services like SEO, PPC, SMO, content writing, domain registration, and hosting are non-refundable.
Design firms or third-party resellers are not eligible for refunds.

Once a refund is issued, all rights to the designs transfer to USWA SOLUTION LLC.

To claim your refund:

Email: info@uswasolutionllc.com
Phone: +1 (415) 967 6637

Refunds will be processed using the same payment method used for purchase, unless otherwise specified.

Content Policy

Clients are responsible for providing all necessary content, including images, copy, and text.
For e-commerce projects, USWA SOLUTION LLC may provide up to 10–30 sample products, while the client must supply actual product details (name, price, images, shipping policy, etc.).
We do not offer copywriting services unless specified in the package.

Quality Assurance

We aim to meet and exceed client expectations by delivering high-quality, well-researched, and professionally crafted designs.
Our Quality Assurance team ensures all deliverables align with client requirements.

100% Satisfaction Guarantee

Our unlimited revision policy ensures your satisfaction. We continue to refine your project until you are completely happy with the results (within the package limits).

Delivery Policy

Final deliverables will be sent to your registered account and confirmed via email on the specified delivery date.
Minimum turnaround time is 2 business days, depending on the project and package.
For urgent orders, please contact Customer Support.

Record Maintenance

USWA SOLUTION LLC maintains a secure record of all finalized designs for future reference or recovery in case of loss.

Customer Support

Our support team is available 24/7 to assist you with questions, feedback, or project updates.

Communication Policy

USWA SOLUTION LLC will only communicate through official email addresses ending in @uswasolutionllc.com or phone numbers listed on our official website.
We are not responsible for any communication conducted via unofficial channels or third parties.

SMS Opt-In Terms & Conditions

By opting in to receive SMS messages from USWA SOLUTION LLC, you agree to the following:

Program: Operated by USWA SOLUTION LLC on behalf of its clients and campaigns.
Message Frequency: May vary based on user activity and campaign type.
Content: Includes promotional, transactional, and service-related updates.
Customer Care: Contact info@uswasolutionllc.com or +1 (415) 967 6637.
Opt-Out: Reply “STOP” anytime to unsubscribe.
Help: Reply “HELP” for assistance.
Message & Data Rates: Standard carrier charges may apply.
Consent: By opting in, you consent to receive automated texts from USWA SOLUTION LLC at the provided phone number.

All SMS communications comply with applicable laws and regulations. Any disputes shall be resolved through appropriate legal channels.

Help & Support

If you need assistance at any time, reply with “HELP” to any message, or contact our support team directly at info@uswasolutionllc.com or +1 (415) 967 6637.